Elena Venieri Portfolio

MSC Cruise audit

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Navigating Waters, Enhancing Experiences with MSC cruise

Website UX Audit

Elena | 2-Dec-2023

year

Sep 2023

industry

Turism, e-commerce

Role

User Experience design

Team

Account manager, strategist designer, Team by EPAM

The goal

Embarking on the digital voyage with MSC Cruise, I undertook a comprehensive usability audit of their global cruise platform. The aim was to chart a course towards an enhanced user experience, ensuring smooth navigation and seamless interactions in the website for cruise enthusiasts worldwide.

Discover

The initial phase involved immersing myself in the world of MSC Cruise users. Crafting three distinct personas and mapping out their user journeys provided a compass for understanding the diverse needs and expectations of potential cruisers. By employing Nielsen’s heuristics, I delved into the existing website, dissecting key pages and interaction flows to unearth opportunities for improvement.

personas and user journeys

Design

With a clear understanding of user pain points, I set sail into the design phase. This involved proposing practical solutions and quick wins that could be implemented with minimal effort. The focus was on enhancing the user interface, with particular attention to a streamlined search bar and other immediate fixes. Additionally, I outlined medium-term improvements, including a user-friendly wizard for cruise booking and an enriched page for reserving onboard experiences.

Deliver

The highlight of the project manifested in a comprehensive report outlining actionable insights. Quick wins were presented as low-hanging fruits, ready to be plucked for an instant impact. The medium-term improvements laid the groundwork for a more immersive and user-friendly digital cruise booking experience. As the MSC Cruise website undergoes these enhancements, it is poised to offer not just journeys across oceans but an unparalleled digital adventure for users navigating the online seas.

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